Deep Dive - Original Acrylic Painting

FREE SHIPPING WITHIN USA FOR ORDERS ABOVE $100. 

ART PRINTS:

• Large paper giclee prints will be shipped rolled in a tube, for a safer transportation.
• Printing time varies between 7-10 business days (may take 1-2 days longer around holidays). If item is framed, time might be longer, also depending on the stock availability of the frame. 
• Estimated shipping time in USA: 5-14 days (upgrade available for Express 2-day shipping)
• International transit usually averages 2 - 4 weeks but can take longer in some instances if delayed in customs. The destination country may require you to pay custom fees or VAT (Value Added Tax), which is determined by that country.
•  Because quality is important to us and our printing partner, all packages and their contents are inspected prior to shipment. If at any point during production, your print does not meet our quality standards, the print is re-printed. This can occasionally cause a minor delay. Other exceptions include situations such as custom orders (special orders for printing not listed on this site), orders which have a high quantity of prints which require some sort of mounting, and orders during the Holidays.

ORIGINAL ART:

• Processing time: 1-5 business days for readily available paintings; 2 weeks- 2 months for custom orders, such as pet portraits. 
• Paintings are shipped wrapped in glassine paper, then protected by bubble wrap and hardboard.
• Estimated shipping time in USA: 5-14 days (upgrade available for Express 2-day shipping)
• International transit usually averages 2 – 4 weeks. The destination country may require you to pay custom fees or VAT (Value Added Tax), which is determined by that country. 

SCARVES:

• Processing time: 4-6 weeks (scarves are pre-orders, due to the special process of printing). 
• Estimated shipping time in USA: 5-14 days (upgrade available for Express 2-day shipping)
• International transit usually averages 2 – 4 weeks. The destination country may require you to pay custom fees or VAT (Value Added Tax), which is determined by that country.

We have a 30-day return policy, which means you have 30 days after receiving your item to return it. 

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Buyers are responsible for return shipping costs. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) 

To start a return or if you have any questions, contact us at andy@andreeadumez.com. 

Cancellations
Request a cancellation within: 2 hours of purchase. Please contact us directly at andy@andreeadumez.com in order to cancel the transaction and refund you.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) or digital downloads. Please get in touch if you have questions or concerns about your specific item.

We do not accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return.
You should expect to receive your refund within four weeks of mailing back your package. However, in many cases, the refund will arrive more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 
If more than four weeks days have passed since we’ve approved your return, please contact us at andy@andreeadumez.com.